So much time, energy and effort goes into attracting and retaining patients as well as treatment planning. The financial discussion is the pivotal phase that converts a treatment “plan” into a “commitment.” How do we prepare our financial coordinators and our team to not only navigate these conversations but also convert them into scheduled and paid for treatment with happy patients? Tune in as Penny Reed, former office manager turned dental coach and speaker, shares the mindset, preparation and processes necessary to make your financial discussions as effortless as a “slam-dunk.”
AADOM Radio & CareCredit Present:
Penny Reed
Podcast Summary:
So much time, energy and effort goes into attracting and retaining patients as well as treatment planning. The financial discussion is the pivotal phase that converts a treatment “plan” into a “commitment.” How do we prepare our financial coordinators and our team to not only navigate these conversations but also convert them into scheduled and paid for treatment with happy patients?
Tune in as Penny Reed, former office manager turned dental coach and speaker, shares the mindset, preparation and processes necessary to make your financial discussions as effortless as a “slam-dunk.”
Learning Objectives:
Preparation – It Begins with Mindset
Do Your Homework
Think Like A Patient
Focus on Win/Win/Win
More About Penny:
Penny Reed is a dental speaker, coach, and author of the book Growing Your Dental Business. She runs a company called the Dental Coaching Institute. Dentists hire her to grow their practices by 25% or more, while working fewer days, and creating an office culture where the entire team looks forward to coming to work every day. As a result of her work, clients share that their team is more energized, more productive, and embraces accountability in achieving results.
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www.CareCredit.com
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www.DentalManagers.com